Terms and Conditions

General terms & conditions.

Use of the Website

As a condition of your use of this Website, you warrant that (i) all information supplied by you on this Website is true, accurate, current and complete, (ii) if you have a Mitoursito account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you and (iii) you are 13 years of age or older in order to register for an account and contribute to our Website. Mitoursito does not knowingly collect the information of anyone under the age of 13.

Your use of this Website is intended for personal, noncommercial use and/or to make legitimate requests to book the Products offered. You agree not to use this Website to make any speculative, false or fraudulent requests.

You further represent and warrant that you (a) have not previously been suspended by Mitoursito or otherwise banned from using the Website; (b) are not a direct competitor of Mitoursito; (c) you will not have more than one Mitoursito account at any given time; and (d) that you have full power and authority to enter into this Agreement and in doing so will not violate any other agreement to which you are a party.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Mitoursito does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.

Privacy Policy

Mitoursito is an online service that provides recommendations for tours, travel packages, travel guides and lots more uniquely for families, via our own Moms ambassadors. Mitoursito is also allows you to research, find, and book travel experiences in Panama. Mitoursito offers a variety of tours, tickets and services (“products”) made available by Mitoursito's third party suppliers through Mitoursito's and its affiliates' websites and mobile properties.

At Mitoursito, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how Mitoursito collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, mobile applications, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. 

Access to this site and use of services is subject to the terms and conditions set forth below and the specific nature of which appear in his chapters (Terms and Conditions). To continue you (the user) visit this site means you acknowledge your assent to the Terms and Conditions. Also, if you make e-commerce activities, undertakes to abide by the terms and conditions stipulated by Mitoursito.com. The content of this site, Mitoursito.com, information, writing, software, email addresses, graphics, statistics, Mitoursito is owned, and is protected by international copyright laws and / or copyright. The user terminates all intellectual property and paid pursuant to Mitoursito.com, royalty-free, perpetual use, display and reproduction of reports, information, or derivative works of any material that you send to us. Violations of the Terms and Conditions will be entitled to take the quality of registered offenders.

User Engagement

The user agrees to keep intact and not compromise on Mitoursito.com actions, claims, demands or liabilities arising out of your violation of these terms and conditions. The user is responsible for any statement made or act occurred by using your user name and password. Do not post or disseminate inappropriate, infringing, obscene, fraudulent, defamatory, threatening, or to disclose intimate and personal matters, or violates the rights of any citizen. You can not take the identity of another person or sending and transmitting advertising and promotional materials in our forum site.

Our service 

Our site is an information media, where advertising, e-commerce and on-line communications, provided by Mitoursito.com, or their sources in the case of information and implies acceptance by the User of these Terms and Conditions. Our site is not responsible for any damages arising from use of the information provided. We do not guarantee the accuracy or validity of the information, or that information has not been altered after its inclusion on the site. Mitoursito.com merely provide a means to publish tenders for goods and services, and communication between users and the suppliers of those goods and services ("Provider") and authorization of payments made through credit cards or against reimbursement. Therefore S.A. Mitoursito assumes no responsibility for any of them, such as quality, quantity, condition, origin, nor the ability to recruit and solvency of the buyer. Our site is not responsible for the sanctity of data committed by public telecommunications networks, or any other means of pro telematic information. Mitoursito.com and its information providers are not responsible for the content of sites "friends" or links to other sites, and not have any control by the material and the accuracy of published elsewhere. Our site is not required to provide any equipment or software to access the service.

Using the service

Mitoursito.com reserves the right to remove or edit any information, communication, download or post material that in its opinion violates usage policies. The publication, transmission of any material is prohibited without the prior written consent of the author. If authorized, the user of the material or information must be disclosed in all cases to its author. All information and material submitted by the User shall be granted without any economic benefit or no physical retribution, unless otherwise agreed between the parties, acquires Mitoursito.com perpetual, free, nonexclusive, entitled to publish, transmit, reproduce and publicly display. Mitoursito.com is a registered trademark, and any mark or logo that is published on the site belongs to Mitoursito SA User or third parties and may not be used without prior notice Holder.

Privacidad on-line

Mitoursito.com responsible for the privacy of information provided by the User truthful and not disclose or share this information without the user's consent, except when required by law or government request, in turn, disclaims any liability for the information provided to "friendly sites", which the user may access through links. Mitoursito.com use your personal information, name, address, email address, no credit card, only for marketing purposes, Services to determine demographics of its users, statistical information and market, but without revealing this information that Mitoursito.com considered confidential to third. Mitoursito.com may send emails to users for confirming your registration, inform the status of your account, or inform you of any changes or updates or promotions made on the site. If the user wishes to be excluded from this list, shall forward the message with REMOVE in the subject. Mitoursito.com is an object of protecting the information it deems confidential contributed by its users.

Children's Privacy

The security of the data provided by the children is very important, therefore Mitoursito.com not share personal information from users under 18 years with any other company, or sell or rent personal information, and you are not required to consent to. Mitoursito.com that a juvenile may not be able to understand or comprehend the privacy policy, or decide on some relevant data, so it invites parents, guardians or adults in charge of minors accessing Mitoursito.com and actively participate in the child's internet browsing, and that the least educated to learn to manage their privacy.

REFUND AND PAYMENT POLICY.

Products and Booking Reservations

By booking a reservation for a Product through the Website, you acknowledge that you accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Product, and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her Mitoursito account terminated.

Mitoursito is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences. Although Mitoursito displays information about travel experiences offered by third-party suppliers and facilitates reservations those suppliers, you agree that Mitoursito is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.

If you book a reservation for a travel experience through the Website, you agree to review and be bound by the supplier's terms and conditions and any other rules or policies related to the supplier's travel experience. Your interactions with third-party suppliers are at your own risk. Mitoursito will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

This Website may link you to supplier sites or other websites that Mitoursito does not operate or control. 

Modifying or Amending Your Booking

All requests for modifications and amendments to your booking must be directed to the Mitoursito Customer Service, who will process the request. See the section “Payment & Cancellations” below for additional information with respect to cancelling a booking.

• Mitoursito does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.

• It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.

• All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; Mitoursito cannot guarantee the success of any date-change request.

• If you request a date change within three (3) days or less of your confirmed travel date, Mitoursito will attempt to honor your request; however changes made three days or less from your original travel date may be subject to an additional fee. For multi-day and overnight tours, date changes made within seven (7) days of your confirmed travel date may also be subject to additional fees.

• If you make a purchase using a Mitoursito promotion code, or if you accept a discount or special-offer price during the Mitoursito checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. Mitoursito may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However Mitoursito reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Product features and/or requirements. As a result, Mitoursito reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price. Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.

Pricing & Inclusions/Exclusions

Prices listed on the Website are per person, unless otherwise specified.

Price quotations are subject to change without notice, until a booking has been confirmed.

Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under “Inclusions” on the product pages of the Website.

Payments & Cancellations

When you book a reservation for a Product through the Website, Mitoursito collects your payment information and processes your payment as described below under “Payment Processing”. Mitoursito accepts the following credit cards: Mastercard, Visa, American Express. Full payment or Reservation Deposit by credit or debit card is required to make a reservation. Payment will be listed as Mitoursito on the credit or debit card statement.

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Canceling a booking with Mitoursito can result in cancellation fees being applied by Mitoursito, as outlined below. Additional fees may be levied by the individual supplier or tour operator (see your Mitoursito Voucher for specific details). When canceling any booking you will be notified via email or telephone of the total cancellation fees.

1. Event, Attraction, Theater, Show or Coupon Ticket

These are non-refundable in all circumstances.

2. Gift Certificate

These are non-refundable in all circumstances.

3. Other Tour Products & Services

If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee.

If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.

If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

The value of the transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on Mitoursito.com, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. 

Payment Processing

Under this agreement, the payment processing services for services purchased on this website are provided by Mitoursito, depending on the type of payment method used for the purchase of services.

The Mitoursito Price Guarantee

Mitousito S.A. prices are 100% guaranteed to be the lowest. Here's why:

• No hidden costs - the price you see is the price you pay

• If you find the same tour or activity sold for less, we will refund the difference

• We guarantee it!

Mitoursito's Low Price Guarantee

Our pricing is updated constantly to ensure you get the best price available online or at your destination — 100% guaranteed! What's more, Mitoursito is committed to showing you the 'honest price' on our website — which is why we never lead in with child prices (unlike some of our competitors) and why we always include local taxes in our pricing.

Mitoursito's Low Price Guarantee protects you two ways. First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions.

Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details and we'll refund the price difference. It's that easy.

Requesting a Refund from Mitoursito is Easy!

Remember to make a copy, print out or screen shot of the lower rate, in case a Mitoursito customer service representative has questions. Other things you should know about our low-price guarantee, and how to claim your refund:

• Mitoursito's Low-Price Guarantee is available to any customer who makes a qualifying purchase through the Mitoursito.com web site. Qualifying purchase must include a minimum purchase of US$20 (or equivalent). Please note that show, concert and event tickets are not covered by Mitoursito's Low Price Guarantee.

• Mitoursito's Low Price Guarantee covers retail and prepaid rates available to the general public. This does not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP, or special offers made as part of a membership program, corporate discount, daily deal, group or rewards program.

• If you find a lower retail or prepaid rate for the same tour or activity, offered on the same date and priced in the same currency as your original purchase, on any other Web site within 72 hours following your confirmed reservation on Mitoursito.com, Mitoursito will refund the difference.

• Upon arrival in your destination, if you find a lower retail price offered by Mitoursito's contracted operator for the same tour or activity, offered on the same date , Mitoursito will refund the difference.

• To submit a refund request, send an email to priceguarantee@Mitoursito.com with your name, Mitoursito Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.

Mitoursito reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Mitoursito.

Refunds of the price difference will be processed to the credit card used for the original booking. Please note: Mitoursito will only process one "Low Price Guarantee" refund per tour or activity purchased.

Mi Toursito S.A. we have carefully selected based on our experience which are the tours with the highest standards for families.  

We will always make ourselves available to communicate with guests and help them resolve issues in a fair manner. We will investigate each issue, advocate for the guests and encourage our partners to resolve these things in a fair manner. If a partner fails to resolve an issue in a manner we think is fair we will make that known, encourage change and consider other options within the limited network if problems are not resolved well or are repeated regularly.

RECREATIONAL ACTIVITY RELEASE OF LIABILITY, WAIVER OF CLAIMS, EXPRESS ASSUMPTION OF RISK AND INDEMNITY AGREEMENT.

We strongly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. 

In case you don’t have a Travel Insurance, we suggest to use WorldNomads.com it is available to people from over 150 countries. It’s designed for adventurous travelers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Express Assumption of Risk Associated with Recreational Activities.

At Mitoursito S.A. Ph Santo Domingo, Casco Viejo, Panamá.

I, hereby affirm and acknowledge that I have been fully informed of the inherent hazards and risks associated with the recreational activity generally described as outdoor adventure tour , including the rental of equipment and transportation associated therewith of which I am about to engage in. Inherent hazards and risks include but are not limited to:

1. Risk of injury from the activity and equipment utilized is significant including the potential for permanent disability and death.

2. Possible equipment failure and/or malfunction of my own or other’s equipment.

3. This activity takes place outdoors and therefore includes risks associated with exposure to elements, excessive heat, hypothermia, impact of the body upon the water, injection of water into my body orifices, encountering objects either natural or man-made, exposure to animals with the attendant risks of kicking, biting, shying away, running off or otherwise moving in an unanticipated manner causing injury and/or death.

4. My own negligence and/or the negligence of others, including but not limited to operator error and guide decision making including misjudging terrain, rapids, weather, trails, and route location.

5. Attack by or encounter with insects, reptiles, and/or animals.

6. Accidents or illness occurring in remote places where there are no available medical facilities.

7. Fatigue, chill, and/or dizziness, which may diminish my/our reaction time and increase the risk of accident.

*I understand the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death Release of Liability, Waiver of Claims and Indemnity Agreement

In consideration for being permitted to participate in the activity(ies) described above the related activities, I hereby agree, acknowledge and appreciate that.

1. I HEREBY RELEASE AND HOLD HARMLESS WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE, the following named persons or entities, herein referred to as releases.

2. To release the releases, their officers, directors, employees, representatives, agents, and volunteers, and vessels from liability and responsibility whatsoever and for any claims or causes of action that I, my estate, heirs, survivors, executors, or assigns may have for personal injury, property damage, or wrongful death arising from the above activities whether caused by active or passive negligence of the releases or otherwise. By executing this document, I agree to hold the releases harmless and indemnify there in conjunction with any injury, disability, death, or loss or damage to person or property that may occur as a result of engaging in the above activities.

3. By entering into this Agreement, I am not relying on any oral or written representation or statements made by the releases, other than what is set forth in this Agreement. This release shall be binding to the fullest extent permitted by law. If any provision of this release is found to be unenforceable, the remaining terms shall be enforced.

This release shall be binding to the fullest extent permitted by law. If any provision of this release is found to be unenforceable, the remaining terms shall be enforced.

I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, AND I FULLY UNDERSTAND ITS TERMS, AND UNDERSTAND THAT I HAVE GIVEN UP LEGAL RIGHTS BY SIGNING IT, AND I SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.

BY PURCHASING A TRIP WITH MITOURSITO S.A. I ACKNOWLEGE THAT I HAVE READ, UNDERSTAND AND AGREE TO BE A PARTY TO THE ABOVE WAIVER.